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CUSTOMER EXPERIENCE FAQS

SHIPPING, RETURNS & WARRANTY INFORMATION

For information about our shipping rates, return policy and warranty information, please see our Shipping & Returns page.

ORDERING & PAYMENTS

Tea Forté accepts Visa, MasterCard, American Express, Discover, PayPal and Pay with Amazon. Please note, Pay with Amazon is NOT Amazon Prime, it is merely using the payment method from your Amazon account. All transactions are in U.S. Dollars.

YES. When using a pre-paid Gift Card from VISA, MasterCard or AMEX, enter the pre-paid Gift Card number in the Credit Card field in Payments. When using prepaid gift cards, the amount on the card must MEET or EXCEED the amount of your online order. For example, if you have a $50 VISA Gift Card, and your order total is $75, your gift card will be declined, because the card does not have enough funds to cover the entire order total.

Some stores and websites offer their own Gift Cards or Gift Certificates. When used, they simply deduct the amount of the card (for example $50) from your online order total (for example $75). You then pay the remaining balance with a credit card or payment of your choice ($25). Our Tea Forté Gift Certificates and Tea Forté E-Gift Cards work this way.

YES. Our Tea Forté Gift Cards are a perfect alternative to guessing someone's favorite tea blend or product. You may print a certificate from our website and deliver in person, or, send it via email as an E-Gift Card. Since we do not send a physical certificate or card, there is no shipping charge. NOTE: Gift Cards apply only to the cost of product(s) and associated taxes in your order, they do not apply to shipping charges for an order. Only one Gift Card can be used per order. If you would like to apply multiple gift cards to an order, please contact our Customer Experience department for assistance. Promotions or savings of any kind cannot be applied to the purchase of a Tea Forté Gift Cards.

If you used a portion of your Gift Card, your remaining balance will be saved for a future purchase.

Tea Forté currently collects U.S. sales tax on all orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county level.

Tea Forté currently collects U.S. sales tax on all orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county level.

We do not currently offer gift wrapping, but we do offer a several gift boxed products. Our gift boxes are as elegant as any gift solution on the market. Please explore our selection.

Your Tea Forté delivery will include a packing slip that does not show any product pricing, taxes, or shipping costs, which is especially helpful when sending a gift. If you are interested in viewing the prices for a past order, you have several options:

Email: Your Order Confirmation email, which is emailed the day you place your order, lists all product prices, taxes, and shipping costs.

Online: If you have an online account with us, click here and sign into your Tea Forté account. Select the order you wish to view and click the “view order” button. All product prices are listed for each order.

Contact Us: Email us at Tea Forté Customer Experience, or call us at 1-800-721-1149, Monday - Friday, 9:00 AM - 5:00 PM ET. Our representatives can supply you will pricing, taxes and shipping costs of any order you placed on teaforte.com.

Yes! After placing 2 or more items in your Shopping Bag, click on the button "Ship to more than one address?", located on the bottom left side of the Shopping Bag page. When you ship to multiple locations, you can choose where to deliver each and every item in your cart. Please note: to qualify for free shipping within a Multiship order, the free shipping threshold must be reached per location.

If you are looking to send Tea Forté to five or more addresses, we recommend our Corporate Gift Program, using our easy spreadsheet order form.

Absolutely! We use the latest industry standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our Privacy Policy for more information about how we use and secure personal information.

TEA QUALITY AND TESTING

The quality and safety of all our tea offerings is our mandate, to ensure that you enjoy only the highest quality and safest teas. All of our teas are naturally produced and undergo stringent quality assurance testing for pesticides and microbial contamination from the garden level to the post-harvest facilities, and through the final production processes and handling.

Organic

Tea Forté offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of Tea Forté organic teas meet both the US and EU standards.

Tea Forté conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.

Flavors

Tea Forté offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. Tea Forté flavored teas are free from allergens and GMOs.

GMOs

All of Tea Forté products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.

Packaging

Tea Forté pyramid infusers are made from FDA approved, food safe, recyclable PET silken mesh fibers and hand-crafted into pyramid shape without the use of any chemicals or adhesives. Our pyramid is not made from PLA (poly lactic acid), a derivative of corn. Additionally our infuser material does not contain gluten, GMOs, corn nor any of the eight FDA recognized allergens (tree nuts, peanuts, milk, eggs, fish, crustacean shellfish, wheat or soybeans). Our infuser material has been tested by an accredited third party independent lab for food safety. Tea Forté’s signature pyramid is inert (does not react with boiling water), does not contain heat sealing adhesives and is designed to allow free flow of water for maximum tea infusion.

Tea does not have an expiration date, but it can start to lose freshness over time. At Tea Forté we label all of our products with a "best by" date to ensure that you experience the best we have to offer.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Many of our teas, over 50 and growing, are certified Kosher by KOF-K. If you are looking to shop exclusively for kosher certified teas, start by visiting our Kosher Certified tea page. Our production facility is also certified Kosher by KOF-K. Click here to download a our official Kosher Certificate (PDF).

Yes, all of our teas are Gluten Free with one exception, our winter seasonal blend Rum Raisin Biscotti.

Our production facility is certified organic by CERES GmbH, a USDA accredited certification agent. This is an important step in our process of developing certified organic teas, click here for our updated list of Organic Certified teas.

Tea Forté is proud to be Fair Trade Certified and support the Fair Trade movement dedicated to building equitable and sustainable trading partnerships that create opportunities to alleviate poverty. Our Fair Trade Certified tea provides a pro-active premium paid directly to the tea estate workers which affords and supports fair wages and added benefits such as better housing, healthcare, education, safe working conditions, a sustainable environment and no child labor. Every time you purchase one of our Fair Trade Certified teas you join in the Fair Trade movement and become an advocate for humane working conditions worldwide. 

Our blended teas and herbal tisanes are crafted using plant-derived ingredients and natural flavors including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans. Please check the label however, as some of our teas may include honey.

PROMOTIONAL TERMS & CONDITIONS

*Note* Gift Certificates & E-Gift Cards: Promotions or savings of any kind cannot be applied to the purchase of a Tea Forté Gift Certificate or E-Gift Card.

Save 15%: Sign up for our email list and receive a 15% savings code for your next teaforte.com order. Subject to change, offer expires at the discretion of Tea Forté.

Free standard shipping on U.S. orders of $49 or more: No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be within the 48 contiguous U.S states, excludes shipping addresses to Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, APO/FPO/DPO addresses, military bases and international addresses. Valid on orders of $49 USD or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward $49 minimum. Subject to change, offer expires at the discretion of Tea Forté.

Free standard shipping to Alaska & Hawaii on orders of $99 or more: No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be in Alaska or Hawaii. Subject to change, offer expires at the discretion of Tea Forté. Valid on orders of $99 or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward $99 minimum. Subject to change, offer expires at the discretion of Tea Forté.

Free shipping to Canada on orders of $99 or more: No promotion code needed. Restrictions apply, limited time only. Excludes shipping to Newfoundland and Labrador, Nunavut, Northwest Territories, and Yukon. Subject to change, offer expires at the discretion of Tea Forté. Valid on orders of $99 USD or more, after all discounts and promotions are applied. Taxes, import/export fees and prior purchases do not qualify toward $99 minimum. Subject to change, offer expires at the discretion of Tea Forté.

Details for December & September 2020 Gilt Offers:

  • Save on all tea and select Tea Forté accessories when you shop with your Gilt voucher of $50, $80, $160, or $250.
  • Third party items (items not made by Tea Forté) are not discounted and are available for purchase using your Gilt code at full price.
  • Voucher must be redeemed for the full amount in a single visit by December 23, 2020. No change or credit returned if the full amount is not used. After December 23, the voucher will be valid only for the price that was paid.
  • Voucher may not be combined with any other offer, promotion, coupon, discount, Gift With Purchase offer, or a Gift Certificate.
  • Tax is not included and will be charged upon redemption where applicable.
  • Voucher is not valid for prior purchases, prior balances, or purchases of gift cards.
  • Valid online at teaforte.com only
  • Voucher is not valid in stores or on amazon.com.
  • Voucher sale is final and non-refundable.

Details for April 2020 Gilt and Rue La La offers:

  • Save on all tea and select accessories when you shop with your Gilt voucher of $50, $80, $160, or $250.
  • Third party items (items not made by Tea Forté) are not discounted and are available for purchase using your Gilt code at full price.
  • Voucher must be redeemed for the full amount in a single visit by July 28, 2020. No change or credit returned if the full amount is not used. After July 28, the voucher will be valid only for the price that was paid.
  • Voucher may not be combined with any other offer, promotion, coupon, discount, Gift With Purchase offer, or a Gift Certificate.
  • Tax is not included and will be charged upon redemption where applicable.
  • Valid online at teaforte.com only
  • Voucher is not valid for prior purchases, prior balances, or purchases of gift cards.
  • Voucher is not valid in stores or on amazon.com.
  • Voucher sale is final and non-refundable.

Details for September 2019 Gilt and Rue La La offers:

  • Save on select items when you shop with your Gilt voucher of $50, $80, $160, or $250.
  • Third party items (items not made by Tea Forté) are not discounted and are available for purchase using your Gilt code at full price.
  • Voucher must be redeemed for the full amount in a single visit by December 10, 2019. No change or credit returned if the full amount is not used. After December 10, 2019, the voucher will be valid only for the price that was paid.
  • Tax is not included and will be charged upon redemption where applicable.
  • Valid online at teaforte.com only
  • Voucher is not valid for prior purchases, prior balances, or purchases of gift cards.
  • Voucher may not be combined with any other offer, promotion, coupon, discount, or a gift certificate.
  • Voucher is not valid in stores or on amazon.com.
  • Voucher sale is final and non-refundable.

Rewards Program & Refer a Friend

Yes! On September 27, 2021 we re-launched our NEW Rewards Program. For every $1 you spend, you earn 1 point. In other words, each time you make a purchase, you receive 5% back in points. To learn all the ways you can earn points and to sign up for the program, visit our Rewards page at teaforte.com/pages/rewards.

Earn points by joining the Rewards program, making purchases, posting a product review, referring a friend, following us on our social media channels, and more! Learn all the ways to earn points on our Rewards Page at teaforte.com/pages/rewards.

At checkout, simply choose the amount of points from the Rewards dropdown menu, located above the Promo Code/Gift Card field.

If you earned points by creating an account, your points are added immediately. If you earned points for writing a product review, your points are added immediately after submissionion. After placing an order, your points will be added once the order has been paid for and it has shipped.

Your points will expire in 1 calendar year if you are not an active customer. Customers can stay active by creating an Rewards account, making a purchase on teaforte.com, receiving points or redeeming points.

You must have earned at least 100 points in your account to start redeeming your rewards. At checkout, select an amount from the Rewards dropdown menu and click “Apply”. The options are: 100, 200, 300 or 400 points.

100 points are worth $5.00, 200 points are worth $10, etc.

You cannot combine promotion codes (or automatically applied codes, like Sitewide sales) with Rewards points. At checkout, you may choose to use a promotion code or your Rewards points.

Yes!

Any Rewards dollars that you accumulated before the 2021 re-launch have been converted into points at $1 per 1 point. To view your Rewards history, login to the Rewards page and click the "Rewards History" button. Any old Rewards dollars will be rolled up into one amount and will be listed under the date Sept 27, 2021.

Give $5 - Receive $5. The Refer a Friend Program is now part of our Reward Program. Refer friends who are new to Tea Forté and give them $5 off their first purchase of $65 or more. You will receive 100 Rewards points ($5 value) for each friend who makes a purchase using your referral link. Refer a Friend by logging into your Rewards account and entering their email address, or, by visiting the Refer a Friend page at teaforte.com/pages/refer

Terms & Conditions: To qualify for a Refer A Friend promo code, the referred person must (i) be a new TeaForté.com customer, (ii) use a referral link to obtain the promo code and (iii) make a purchase on https://teaforte.com prior to the promotion code expiration if applicable. Referring customers will receive a referral credit in their https://teaforte.com account after the referral is confirmed and the referral credit is approved by a customer service member (approximately 24 hours after the referred friend makes their purchase). Customers are limited to referring two people per household. Referring customers may only earn one referral credit per referred person. In the event a referred person returns a purchased item and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing https://teaforte.com account under an alternate email address. Offer not valid for our wholesale and retail partners. Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer’s referral credit and the referred person’s promo code as well as both parties’ inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases, and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.

OTHER QUESTIONS

Our Customer Experience staff is available for e-mail and phone assistance Monday - Friday, from 9:00 AM to 6:00 PM, ET, excluding holidays. Our Customer Experience toll-free number is 1 (800) 721-1149.

We send occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to be unsubscribe, click the "unsubscribe" link at the bottom of any of our emails, or, visit our Email Preference Center. Note: You will continue to receive Order and Shipment Confirmation emails for any orders placed. Your unsubscribe request may take up to 24 hours to be processed, thank you for your patience.

Tea Forté products are sold in many retail stores, spas, and restaurants around the world. To find a list of stores that sell Tea Forté in your area, please use our store locator. If you are outside the United States or Canada, please contact info@teaforte.com for a store recommendation or check our Shop Around The World page to see if you have an International Distributor in your country. Tea Forté is not a registered trademark in China.

Yes! Tea Forté is now proud to offer Tea Forté SELECT & Tea Forté SELECT Tea Chest, a customizable collection of 20 or 40 infusers. Choose from 24 of our most popular blends. We also offering occasion bands to "wrap" your gift. Click here for Tea Forté SELECT.

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