Updated April 23, 2025
When you purchase a Subscription, you will receive repeat deliveries. These are based on the subscription frequency that you select during the checkout process using our Subscription service. Shipping charges are calculated for each individual shipment based on current shipping rates. Subscriptions ordered at the same time will be combined, and any products you may add to your existing Subscription post-purchase via subscription management tools will be combined as well. Note items in any new Subscriptions created will ship at the date and frequency selected for that new Subscription. Your payment details will be stored securely, and you'll be charged for each of these orders at the frequency you set for your Subscriptions. Orders may be adjusted due to items being discontinued or replaced. We reserve the right to replace these items with an equivalent item if available or to cancel your Subscription for that item if not.
Your subscription price may fluctuate due to price increases or rewards; however, your base subscription savings percentage remains constant. When price changes occur, they will be updated on the applicable subscription items. Subscription discounts will always be applied to the current price for the item. Any subscription items added during a sale with an additional discount will return to the regular subscription discount, currently 15%, once the sale has ended.
If there is an inability to process the Subscription in full due to payment processing or inventory limitations, you’ll receive communication through email to notify you and allow for the opportunity to update your Subscription. When the order is scheduled to process, we will remove any items that are unavailable and ship any available items. Shipping costs will be determined based on the subtotal of the items scheduled to ship and not based on what's available to ensure there is no penalty for an out-of-stock item.
If you want to cancel or change your Subscription, you can do it at any time. Changes made to Subscriptions will reflect on future orders. Orders that are already in progress will not be impacted by changes made to the Subscription so it’s important to make any desired changes at least 3 day before the order processing date set.
Subscriptions can easily be managed directly through your account. To make changes, select Subscriptions from the account login page. From there, you can edit or cancel your recurring Subscriptions. If you do not have an account, you can still manage your Subscriptions via the subscription management link sent in your subscription confirmation email.
Canceling your Subscription will not automatically cancel a recent order. Contact our Customer Care Team to request an order cancellation if an order has been processed that you'd like to try to cancel. Orders that have already been fulfilled cannot be canceled. We suggest any cancel or modification requests be made to be made three days before your order is scheduled to process.
We do send reminder emails 3 days before an order is scheduled to process in addition to order confirmation emails, but we are not responsible for any transmission issues or filters that your email provider may have set.
Contact us at 1-800-721-1149 or email us at info@teaforte.com with any questions.